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Full Member
 08 Jul 2020, 16:45
Hi guys

I've seen some worrying posts on Facebook about how GSW are handling customers to do with their backgrounds...
Have you guys heard anything about this?
Doesn't seem to be that uncommon... ๐Ÿ˜Ÿ
I have some screenshots that I can show if @pawl is cool with it.
Element Games - Wargaming Webstore
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Site Admin
 08 Jul 2020, 19:56
Is this about the girl on YT reviewing a Vallejo paint/range with old labels? Feel free to, but if you can edit where necessary for the PG13 certificate ๐Ÿ˜œ
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Full Member
 08 Jul 2020, 20:45
Haha no not as far as I'm aware.

Seems to be that they are not allowing some surnames to buy their product and may be using profiling to block certain customers and stuff. A guy posted about it and a fair few. Other people have said similar has happened to them.

I've cut one word to ensure it's pg!

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They have some pretty bad trustpilot reviews but nothing like this. Wondered if you guys had heard anything like this.
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Site Admin
 08 Jul 2020, 22:56
This is the first I've heard about that! I'll do some googling later if I get the chance, but has this been 'reported on' anywhere? Or have they acknowledged it at all?

It's annoying that it's the second thing I've seen recently that puts them in a bad light, but I still really want to buy some of their stuff ๐Ÿ˜ฉ

(going to pop this in Gen Hobby, 3rd Party is more for model manufacturers I think)
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Full Member
 09 Jul 2020, 00:45
I did one Google search and found nothing.
But saw other bad reviews and poor customer service in general and their handling of other situations seems poor.

Totally feel conflicted also... nowhere else does a green stuff roller.
Let me know what you find ๐Ÿ˜Ÿ
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Site Admin
 09 Jul 2020, 23:56
Maybe I'll just stick my head in the sand and use Element to get their stuff when there's no alternative? ๐Ÿค
Element Games - Wargaming Webstore